Though it’s administered to individuals, what the MBI is really designed to measure is their environment. “If there are negative scores, it doesn’t mean the problem is the individual. It’s what they’re responding to,” says Maslach. “You’re not trying to figure out who it’s happening to, you’re trying to figure out whyit’s happening. You don’t use it by itself, you use it with other data to say why is the pattern of scores the way it is? Those scores should be used as warning signals.”