When we chat digitally, we also lose the cues of a shared physical environment. Even in a video call, “we don’t have full access to interpersonal cues such as a person’s clothing, posture, seating position or non-verbal cues, gestures, etc., that normally help us make a conversation coherent, smoothly flowing and help us decipher interpersonal meanings,” says Erika Darics, applied linguist at the University of Groningen in the Netherlands, and host of the Words and Action podcast.

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